Patient information, including GP referrals, cancellations and booking an appointment

At Wandal Medical Centre, we follow certain policies to maintain our integrity and to make sure we try to do our best for our patients.

If you have a query about any of the below, please speak to our reception staff.

Making Appointments

Patients can make appointments by phoning our practice or by presenting in person. Please consider the following special situations prior to requesting an appointment:
  1. If you are a new patient who may want to have a consultation about 1 or more complex health issues, let us know at time of booking.
  2. If you need paperwork, please inform our reception staff as you may need to have the last appointment of the day, depending on the complexity.
  3. If you make an appointment, but during the consultation your doctor feels you need a lengthy consultation, you will be advised to make the last appointment of the day.
  4. For heavy vehicle drivers’ licenses, you may be asked to make another appointment (usually the last of the day) to provide both you and your doctor enough time without stress.
Doctors — Medical Centre in Wandal QLD

A standard appointment is 10 minutes. These appointments are bulk-billed, except for speedway racing medicals.

If you need a 30-minute appointment for a particular matter, we can accommodate you after discussing it with the doctor.

Cancellations & No-Shows

As a medical service provider, we value all our patients equally. From a business perspective, we prefer loyal patients who keep their appointments.

If you frequently cancel or miss appointments, you will be given less priority for future booking requests. This is in respect to our patients who may have requested your appointment time prior to your cancellation or no-show.

Re-Scheduling Long Appointments

Re-scheduling is available for long (30-minute) appointments, however please give us as much notice as possible. We are unable to re-schedule long appointments when we are given less than a day’s notice. A standard (10 minute) appointment time can be arranged in replacement.

After-Hours Appointment Failure to Cancel

Failure to give at least 24 hours’ notice when cancelling after-hours appointments will result in this service no longer being made available to you. You will be required to arrange multiple shorter appointments during normal business hours.

Behaviour

We ask that our clients be friendly and polite to all our staff, as we are to you. Aggressive, rude or impolite patients, or bystanders, will not be tolerated unless the person has an acute mental illness at the time. Patients with acute mental illnesses are required to present themselves to the mental health unit.

Medical Staff Discretion

We are very selective and cautious in prescribing narcotic medications, including tramadol and benzodiazepines. Our doctors keep all right to prescribe, or not to prescribe, narcotic medications depending on the clinical situation. If the patient demands a prescription from them or tries to convince the doctor nothing else is effective, those patients are advised to see a doctor at another practice.

Narcotic Medication Prescriptions

We are very selective and cautious in prescribing narcotic medications, including tramadol and benzodiazepines. Our doctors keep all right to prescribe, or not to prescribe, narcotic medications depending on the clinical situation. If the patient demands a prescription from them or tries to convince the doctor nothing else is effective, those patients are advised to see a doctor at another practice.

Alternative Therapies

At Wandal Medical Centre, we use alternative and complementary medical therapies to diagnose and treat patients. If you do not wish to be receive this type of medical treatment, please let the doctor know at the beginning of the consultation.

Pathology Referrals & Results

It is your responsibility, as the patient, to make an appointment within 7 days of having a blood test, x-ray or other test to see the doctor to discuss your results.

Our practice holds no responsibility for non-attendance and adverse outcomes, unless the test report is medically critical. In these cases, we will try to contact the patient.

Preventative Care

We recommend and encourage all our patients to stop smoking, stop or limit alcohol intake to the standard limit and not to use any other illicit substances due to dangerous health effects. Our practice, doctors and staff take no liability for substance abuse and adverse health effects. While it is your responsibility, as the patient, to stop the use of harmful substances, we are happy to help patients who request assistance in doing so.

General Practice & Doctor Advice

We advise:

  • Women about the age of 25 to have a pap smear completed once every 5 years.
  • Women above the age of 40 to have a mammogram completed once every 2 years.
  • Males above the age of 45 to have their PSA checked every 3 to 4 years.
  • Men and women above the age of 40 years to have bowel cancer screening completed every 2 years.

This advice is for general health purposes, and it is your responsibility to have these tests done by a doctor. We bare no liability for the effects of not doing so.

Referrals

It is assumed once a patient is referred to a specialist or allied health professional’s care, the patient will attend the appointments. Our doctors and practice take no liability for any adverse outcomes of non-attendance at referred appointments.

Using Medications & Following Lifestyle Advice & Exercise

Our doctors, practice and staff hold no liability for non-adherence to medications, diet or lifestyle issues.

About Us

Wandal Medical Centre is open Monday to Friday with after-hours appointments on request. Our consulting physician, Dr. Priyanta Thotagamuwa (MBBS, FRACGP), offers medical assistance to patients of all ages, seeking advice, treatment or some minor procedures. A full list of services is available here.

Call or visit our clinic in-person to book a consultation.

Map

© 2020 Wandal Medical Centre

Localsearch
Close Menu